Privacy Policy

Erasiq Privacy & Reputation Group ("Erasiq," "we," "us") operates erasiq.com and provides confidential content removal and reputation advisory services. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or submit an inquiry.

1. Information we collect

When you submit a consultation form or email us, we may collect:

• Your name, email address, and phone number
• Details you provide about harmful content, URLs, or your situation
• Technical data such as IP address, browser type, and pages visited (via standard server logs)
• Communications you send to wehelp@erasiq.com

2. How we use your information

We use collected information solely to:

• Respond to consultation requests and assess case viability
• Deliver services you engage us for, including platform correspondence on your behalf
• Send service-related communications and confirmation emails
• Improve website security and performance
• Comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Confidentiality commitment

Confidentiality is central to our practice. Your name, contact details, and case information are handled under strict internal access controls. We do not disclose your identity to platforms, publishers, third parties, or the public without your explicit written authorization — except where required by law or necessary to pursue removal on your behalf as part of an engaged service agreement.

4. Sharing with service partners

On certain cases — particularly review removal, DMCA enforcement, and search cleanup — we may share necessary case details with trusted enforcement partners (including Take Down Experts) under confidentiality agreements. Partners receive only the information required to execute agreed work. They are contractually prohibited from using your data for any purpose outside your case.

5. Data retention

We retain inquiry and case records for as long as needed to deliver services, meet legal obligations, and maintain audit trails for ongoing monitoring engagements. You may request deletion of inquiry data that is not subject to legal or contractual retention requirements by contacting wehelp@erasiq.com.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No transmission over the internet is completely secure; we encourage you to avoid sending highly sensitive documents via unencrypted email unless directed by your assigned analyst.

7. Cookies and analytics

Our website may use essential cookies for security and session management. If analytics tools are enabled, they collect aggregated, non-identifying usage data. You can control cookies through your browser settings.

8. Your rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal information we hold about you. Submit requests to wehelp@erasiq.com. We will verify your identity before processing requests.

9. Changes to this policy

We may update this Privacy Policy periodically. Material changes will be reflected on this page with an updated effective date.

10. Contact

Erasiq Privacy & Reputation Group
1200 Bay Street, Suite 800
Toronto, ON M5J 2T6, Canada
Email: wehelp@erasiq.com