When doing it yourself is fine
Single post, clear policy violation, active moderators, no cross-posts, not ranking on Google yet. If that describes your situation, file the report yourself and save your money. Obvious doxxing in a well-moderated subreddit often gets removed within days without professional help.
DIY also makes sense when the content is mildly negative but not defamatory or policy-violating. Reddit is not going to remove a thread just because you do not like the opinions in it. Knowing the difference saves you frustration.
Where DIY falls apart
You filed two reports and heard nothing. The thread has cross-posts. It is ranking on Google for your name. Moderators responded and said it stays up. Any of those means DIY has hit its ceiling. Continuing to file the same report with the same wording will not change the outcome.
We inherit a lot of DIY attempts from clients in the USA, India, and Australia who spent a month going in circles. The thread gained engagement from their repeated visits, Google indexed more comment pages, and the search footprint doubled. Early professional intervention is cheaper than cleaning up a mess you made worse by waiting.
What you get with professional help
Correct filing format, admin escalation paths, cross-post mapping, parallel Google search cleanup, and confidential handling. Our Reddit Removal Services exist because the process has steps that are not documented anywhere Reddit makes public.
Not sure which camp you are in? That is what the free confidential consultation is for. We will tell you honestly if DIY is enough or if you need our negative content removal services. No pressure, just a straight answer from someone who has done this hundreds of times.